Support Policy

At Liquor & Smoke House – Lebanon, TN, we value our customers and are committed to providing exceptional service. This Support Policy outlines how we handle inquiries, issues, and requests to ensure you always have the best experience with us.

1. Hours of Support

Our team is available to assist you during regular business hours:

• Monday – Friday: 10:00 AM – 5:00 PM

2. How to Reach Us

You can contact us in the following ways:

• Email:  [email protected]

3. Response Times

• We aim to respond to phone calls immediately during business hours.

• Emails and online inquiries are typically answered within 24 hours (excluding Sundays and holidays).

4. Returns & Exchanges

• Liquor & tobacco products cannot be returned or exchanged once purchased, in compliance with state law.

• Merchandise and accessories (e.g., lighters, glassware, humidors) may be exchanged within 7 days of purchase if unused and in original condition, with receipt.

5. Age Policy

As required by law:

• Customers must be 21 years or older to purchase alcohol, tobacco, or related products.

• A valid government-issued photo ID is required at every purchase.

6. Responsible Service

We reserve the right to refuse service to any customer who:

• Appears intoxicated,

• Fails to present valid ID, or

• Attempts to purchase for minors.

7. Feedback & Suggestions

We welcome your input! If you have suggestions on how we can improve, please contact us anytime by phone, email, or in person.